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As we know, 2020 has been a very uncertain time due to Covid-19. Since the very first lockdown in March, here at Harpers & Co, we have taken crucial extra measures to ensure our colleagues, buyers and vendors remain safe during this time.
The UK Government has confirmed that estate agents can remain open during the second lockdown, which began on the 5th of November. As a result, our sales and lettings operations will continue as they have in recent months. You will still be able to contact us through email and telephone as listed on our website. Our agency in Bexley Village remains open, however, we still require a pre-booked appointment to visit.
Since March, we have been busy introducing Covid-19 procedures into our agency in Bexley and also when conducting viewings in our vendors’ homes.
Updates to our operations during the Covid-19 pandemic
We will require you to wear a mask upon your visit, following the 2-metre social distancing guidelines at all times. We have hand sanitiser available for you to use as you enter our agency, we also recommend you to use this as you leave as well.
Our agency is open from 9 am - 5:30 pm, Monday to Friday and open at 9 am - 5 pm on Saturdays. We are closed on Sundays.
Property viewings - Upon booking an appointment for a property viewing, our team will email you with strict guidelines and procedures in advance of your visit.
We require you to wear a mask and gloves when visiting, along with maintaining social distancing throughout. This is to ensure everyone involved remains safe.
How we have adapted during the pandemic
Here at Harpers & Co, we have introduced extra measures during this time to help keep things moving for our buyers and vendors. These include:
Property videos - We have introduced high quality, hand stabilised virtual tour videos of the interior and exterior of each property listed on our website. This is a fantastic way for our customers to immerse themselves within the particular areas of the home, gaining a full, detailed view of the property.
Having this feature can help further solidify whether or not you would like to proceed with physical viewings. This extra level of content we have found to be vital for those who possibly want to keep their viewings to a minimum due to the pandemic, so look out for the “virtual tour” option listed on each property.
Not only is this a benefit for our home buyers, but also our vendors. Virtual tour videos we have introduced debut each property extremely well, enabling our vendors to have vast amounts of content to help reinforce a buyers’ decision.
Colleagues - It has been crucial for us at Harpers & Co to constantly retrain our colleagues over this time. The extra health and safety measures are enforced by all of our team, ensuring that themselves and our customers are clear of the changes we have taken to produce a safe working environment.
Our team understands that this is a difficult time, therefore, they are working harder than ever to ensure your needs are met by delivering outstanding service while continuing to make this a smooth, stress-free process throughout.
A message from Harpers & Co
We would like to say a massive thank you to our customers for cooperating with us during this uncertain time. We remain dedicated to supporting you throughout, so we appreciate your patience.